ECommerce Customer Service

A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis.

$20.00/hr - $23.00/hr

Responsibilities:

• Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage.
• Review and effectively respond to incoming customer emails in a timely manner.
• Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations.
• Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs.
• Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution.
• Document, organize and process customer exchange and returns paperwork.
• Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient.
• Manage order processing flow and participate in fraud prevention efforts to release and cancel orders.

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Entry level

Contract

Customer Service

Staffing and Recruiting