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Ecommerce Customer Experience Lead (Fashion
Job in
Downey, Los Angeles County, California, 90242, USA
Listed on 2026-08-15
Listing for:
Brobston Group LLC
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Ecommerce
Job Description & How to Apply Below
Brobston Group LLC is seeking an Online Experience Lead to deliver exceptional customer care for the James Perse online shop. You will partner with the Distribution Center and cross-functional teams to resolve issues and drive sales through exchanges and abandoned cart outreach.
You will manage order processing, returns documentation and fraud prevention while guiding customers via phone, email and live chat with product knowledge and styling advice.
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