Service Supervisor

We are looking for a talented  
** Service Supervisor
** to join our team in  
** Service
* * in  
** Downey, CA.*
* ** In this role, you will make an impact in the following ways:*
* +  
** Drive service execution
** by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments.

+  
** Improve repair quality and consistency
** by clearly communicating repair plans and monitoring technician productivity and workmanship against standards.

+  
** Strengthen team capability
** by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills.

+  
** Enable rapid issue resolution
** by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime.

+  
** Optimize operational efficiency
** by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality.

+  
** Enhance customer trust
** by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines.

+  
** Deliver continuous improvement
** by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations.

+  
** Increase customer satisfaction
** and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.

** To be successful in this role you will need the following:*
* +  
** Apply financial acumen
** to monitor branch performance, interpret key metrics, and make informed decisions that balance cost, productivity, and customer satisfaction.

+  
** Communicate clearly and consistently
** with technicians, customers, and stakeholders to ensure alignment on repair plans, priorities, and expectations.

+  
** Build strong customer relationships
** by delivering responsive, transparent, and solution-focused service that meets or exceeds expectations.

+  
** Direct work effectively
** by prioritizing tasks, delegating responsibilities, and removing barriers to ensure efficient service execution.

+  
** Ensure accountability
** by setting clear expectations, tracking progress against commitments, and addressing performance gaps promptly.

+  
** Navigate and resolve
** conflict professionally, maintaining team cohesion and minimizing disruption to service delivery.

+  
** Leverage technical expertise**  (diagnostics, electronic tools, and service documentation) to guide teams, validate repair quality, and ensure accurate, compliant records.

+  
** Manage technical escalation
** and warranty processes effectively while valuing diverse perspectives to drive better problem-solving, decision-making, and team performance.

** Education, Licenses,

Certifications:

*
* + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

+ This position may require licensing for compliance with export controls or sanctions regulations.

*
* Experience:

*
* + Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

** Additional Skills/

Experience:

*
* + Knowledge of Diesel and/or Nat Gas engines

+ Previous experience working in a shop service environment

+ Previous experience 'scheduling, dispatching, and managing' service personnel

+ Previous experience in coaching and developing technicians

+ Knowledge of Cummins Warranty/Policy

+ Ability/experience creating customer estimates/quotes

+ Ability/experience creating warranty claims

+ Computer literate

+ Knowledge of Cummins QSOL/Insite

+ Customer Service experience

** Job
* * Service

** Organization
* * Cummins Inc.

** Role Category
** On-site with Flexibility

** Job Type
** Exempt - Experienced

** Min Salary**  $86680

** Max Salary**  $130020

** ReqID
* * 2431032

** Relocation Package
** Yes

** 100% On-Site
** Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

** Cummins and E-Verify*
* At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

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