Medical Receptionist - Refferal Coordinator

Medical Office — We are seeking a highly organized and detail-oriented team member to manage referrals and insurance authorizations while supporting front office operations.

• This role is critical to ensuring patients receive timely specialty care and that our practice remains compliant with insurance requirements.
• The ideal candidate understands managed care workflows and is comfortable working with HMO plans, IPA groups, and authorizations.

• Referrals & Authorizations
  • Process specialist referrals accurately and efficiently.
  • Submit and track prior authorizations (labs, imaging, procedures, DME, etc.).
  • Follow up with insurance companies and IPA groups.
  • Maintain referral logs and ensure completion.
  • Communicate clearly with patients regarding referral status.

• Answer multi-line phone system.
• Schedule appointments.
• Verify insurance eligibility.
• Collect copays.
• Assist with patient check-in and check-out.

• 1–2+ years experience in medical front office or referral coordination.
• Strong knowledge of HMO, PPO, Medicare, Medi-Cal workflows.
• Familiarity with prior authorizations.
• Experience with EMR systems.
• Strong phone and communication skills.
• Bilingual Spanish preferred.

• Extremely detail-oriented.
• Organized and able to track multiple cases.
• Professional and calm under pressure.
• Team player.
• Understands urgency of patient care timelines.

$18-28 per hour depending on experience.

• Paid time off.
• Medical benefits.
• 401(k) option.
• Opportunity for growth.