Community Liaison

Position Summary

As our Home Health Community Outreach Director, you will be responsible for the preparation and smooth transition of new patients into the organization. You will communicate with prospective patients, physicians, discharge planners, assisted living social workers and case managers.

• Work individually supervised by highly driven, outgoing team members.
• Visit 6–10 hospitals, skilled nursing facilities, nursing homes, assisted living facilities, etc. a day.
• Build relationships and effective rapport with physicians, office staff, discharge planners, skilled nursing facilities and other referral sources.
• Communicate and/or meet with patients and families to discuss services.
• Spend 90% of time on the field marketing, coordinating admissions and building a network of relationships.
• Build relationships with home health staff and ensure effective communication with referral sources.
• Serve as liaison with hospital planners to ensure smooth transition from hospital to home.
• Be responsible for community home health program development; assess needs and develop a marketing plan of action with quarterly goals.
• Participate in planning for expansion of patient referrals.
• Develop and deliver health educational services.
• Collect all necessary paperwork required for closing and distribute to necessary stakeholders.
• Work with other team members to ensure accurate reporting of admissions and census growth.

The incumbent in this position has no supervisory responsibilities.

• 2 years experience in healthcare sales.
• Bachelor’s degree preferred.
• Familiarity with health care reimbursement.
• Knowledge of Medicare and Medicaid regulations.
• Effective interpersonal skills in relating to physicians, other health specialists in the community, management and co‑workers both over the phone and in person.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem‑solving abilities.

• Proficiency in MS Office systems.
• Ability and willingness to report to work on time and ready for work on each scheduled day.
• Exceptional analytical skills.
• Exceptional customer service skills.
• Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi‑task).
• Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
• Ability to work independently on complex assignments.

• Dental Plan
• Vision Plan
• Health Insurance
• Critical Illness and Accident Coverage
• 401(k) Retirement Savings Plan
• Health and Dependent Day Care Flexible Spending (FSAs)
• Paid Vacation, Sick, Holiday, Bereavement Leave
• Tuition reimbursement
• Team Member Referral Program
• Spot Pet Insurance – up to 20% discount for employees

$75,000 to $95,000 per year + Bonus.