Information Technology Support Assistant

We are seeking an experienced IT Production Support Assistant to support critical applications in a mainframe and midrange computing environment. This role is ideal for candidates with a strong background in production support, batch processing, and IT operations who can ensure smooth day-to-day system performance in a fast-paced environment.

• Monitor, execute, and troubleshoot production batch jobs in a mainframe environment.
• Manage job scheduling using tools such as Control-M.
• Support application deployments using Endevor, including handling JCL, PROCs, and control statements.
• Perform incident and ticket management, documenting issues and resolutions using ITSM tools.
• Operate and support mainframe consoles and data center processes.
• Respond to system alerts and resolve production issues efficiently.
• Collaborate with developers and team members for application support and knowledge sharing.
• Maintain and update procedural documentation.
• Assist with high-volume print operations when required

• 2+ years of experience in mainframe production support / operations.
• Hands-on experience with Control-M (or similar job scheduling tools.
• Experience using Endevor for code migration and deployment.
• Strong understanding of JCL (Job Control Language.
• Experience with incident tracking systems (e.g., Cherwell, Service Now.
• Background working in a data center or 24/7 production environment.
• Excellent problem-solving, communication, and organizational skills.

• Exposure to COBOL applications
• Experience with high-speed production printers.
• Prior experience in a government or public sector environment.

Candidates must be local to Downey, CA and able to work in a hybrid setting No C2C (Corp-to-Corp) candidates will be considered.