Senior Information Technology Specialist, Isd; Source-To- Transformation​/Eprocurement

Senior Information Technology Specialist, ISD (Source-To-Pay Transformation/eProcurement)

Position/Program Information:
We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use as part of the Los Angeles County response to homelessness. This role involves managing technical support for LA County’s new enterprise e‑procurement system and collaborating with executives and key stakeholders across County departments to develop project plans and ensure successful implementation.

• Acts as a senior technology consultant and liaison to departmental project teams, customer management, and contractors in a specialized field of information technology systems design and development, and implementation with an emphasis on the County's enterprise e‑Procurement System.
• Leads the eProcurement Division's technical resources and provides direction on workload and assignments of team members, including information technology specialists, information technology analysts, application developers and technicians, and Contractor personnel.
• Leads multiple work streams of technical resources for all project phases of the new system including design, development, implementation, and post‑implementation support.
• Responsible for identifying technical requirements derived from business requirements, functional designs, process designs (including scenario design, flow mapping), prototyping, testing, training, and ongoing support models and procedures.
• Serves as single‑threaded owner accountable for the technical deliverables that comprise the Source‑To‑Pay transformation and implementation.
• Provides final review and approval for the Source‑To‑Pay system project contractor technical deliverables.
• Designs service delivery models and performance frameworks to enhance responsiveness and efficiency, collaborating with stakeholders to define technical support requirements, ensuring alignment and seamless service integration, driving excellence and quality, and fostering positive customer experiences.
• Develops and implements operating plans, data reporting structure, and appropriate Key Performance Indicators (KPIs) to measure effectiveness of technical support.
• Focuses on efficiency, equity, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughput, and improved cycle times and documents all technical support processes.
• Develops public/private partnerships to meet customer requirements.
• Manages ongoing operational functions related to procurement technology and programs, ensuring existing systems are maintained, up‑to‑date, monitored, secure, and operating efficiently.
• Advises ISD and County executive management concerning the current and future direction of technological developments related to eProcurement.
• Acts as an advisor to ISD executive management on strategic IT policy decisions.

• Four years of experience, within the last five years, at the level of Los Angeles County's class of Information Technology Specialist, ISD (acts as a consultant, technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology).
• Four years of management experience in the field of information technology, within the last five years, at the level of the Los Angeles County's class of Section Manager, Information Technology, ISD (manages the activities of an Information Technology section in the performance of a variety of application systems development, implementation, modification and maintenance activities).

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions.

Physical Class II – Light:
An administrative and clerical position requiring light physical effort; occasional light lifting to a 10‑pound limit and some bending, stooping, or squatting.