Production Support Analyst

The IT Production Support Assistant works under the guidance of a Team Lead or Section Manager to support critical production applications running in IBM Mainframe and mid-range computing environments
. This role is responsible for executing, monitoring, troubleshooting, and maintaining production workloads while ensuring operational stability and adherence to established standards.

• :
  
  Monitor, execute, troubleshoot, and manage production jobs in IBM Mainframe and mid-range server environments
• .Create, schedule, submit, hold, cancel, and monitor batch jobs using Control-M scheduling software
• Support mainframe COBOL application
  s by promoting program packages and source code components using Endevo
  r
• .Manage and resolve incident tickets using service management/tracking tools (e.g., Cherwell), ensuring proper documentation and resolution updates

.
Required Experien

• ce2+ years (within the last 5 year
  s) supporting IBM Mainframe Operatio
  ns and production control environment
• s.2+ yea
  rs of hands-on experience with Control
  -M for production job scheduling, monitoring, and managemen
• t.2+ yea
  rs working in a Data Center/Production Support environme
  nt with direct customer interactio
• n.2+ yea
  rs using Endev
  or to manage and promote application programs, JCL, PRO
  CS, and control statement
• s.Experience with incident management/ticketing syste
  ms, preferably Cherwell Service Manageme
  nt or similar tool