Senior Manager, Business and Partnering

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Leads the delivery and continuous improvement of Billing, Collections and CRM capabilities on SAP, translating business priorities into an executable roadmap with measurable outcomes. This role ensures that customer-facing journeys are secure, scalable, and compliant by coordinating product backlogs, releases, and cross-team dependencies.

This role oversees the full software development lifecycle (SDLC) for SAP customer solutions, from planning and design through deployment and ongoing optimization. The Head of SAP Delivery, Customer manages both an internal team and an outsourced vendor partner, ensuring alignment, accountability, and performance across all delivery streams. Acting as both a strategic leader and operational driver, this position is responsible for building strong partnerships with business stakeholders, ensuring high-quality delivery, and fostering continuous improvement of the SAP platform to meet evolving customer needs.

#LI-Hybrid

• Own end-to-end delivery of SAP customer-facing solutions (e.g., SAP CX/CRM, SAP BTP/Fiori apps), ensuring scalability, security, compliance, and high-quality outcomes.
• Translate business goals into a clear SAP delivery roadmap, aligning epics, product backlogs, releases, and cross-team dependencies to approved business outcomes.
• Oversee the full SDLC (requirements, design, build, test, deploy, support), embedding agile and Dev Ops best practices.
• Run backlog and requirements processes; define non-functional requirements (availability, performance, security, usability); coordinate UAT and readiness with business owners.
• Orchestrate releases with IT Ops (shared enterprise release calendar), publish run notes, and ensure post-release stabilization.
• Track product health (usage, adoption, defects) and drive continuous improvement initiatives.
• Build strong partnerships with IT, business units, and vendor partners to ensure successful delivery outcomes.
• Establish and monitor delivery performance metrics, quality standards, and KPIs tied to business impact.
• Prepare options, estimates, and benefit cases; facilitate prioritization through Customer governance; align approved work to quarterly plans.
• Ensure issues, risks, dependencies, and change requests are logged, escalated, and resolved with transparent stakeholder communication.
• Support the negotiation of and monitor the adherence to vendor contracts, SLAs, and budgets to optimize value and cost efficiency.
• Coordinate work between internal teams and vendor resources to maintain alignment, transparency, and delivery efficiency.
• Conduct performance reviews and work with vendor manager to hold vendor partners accountable for service levels, compliance, and innovation.
• Align…