Fire Alarm Service technician in Downey

Job Description

• Perform service activities mainly on Fire Alarm Systems, as well as other low voltage systems such as Nurse Call, Access Control and Security Systems.
• Effectively service panels with hardwired zones or addressable systems with no supervision.
• Able to troubleshoot wiring issues such as grounds, shorts and opens.
• Manage service issues on-site to ensure fiscal requirements are met.
• Manage multiple small to large projects accurately and in an efficient manner.
• Identify and sell basic product enhancements to customers.
• Troubleshoot systems and perform necessary repairs.
• Evaluate and diagnose equipment that requires servicing as well as troubleshoot problems.
• Assist in developing training programs for employees and customers.
• Provide specific solutions and recommendations to customers on the most efficient and cost-effective methods to return equipment to working order.
• Survey building alarm systems, consult with building engineers and property managers and make service recommendations to ensure trouble-free system performance and compliance with maintenance and testing requirements.
• Perform account maintenance to maintain and strengthen relationships, provide customer status reports, attend sales meetings, interface with commercial property managers and building engineers, review service reports.
• Promptly respond to customer needs in a professional and enthusiastic manner.
• Submit all required reports, expenses, competitive activity and correspondence in an accurate and timely matter.
• Coordinate rescheduling of any services with service dispatcher and customer to ensure total customer satisfaction.
• Updates job knowledge by tracking emerging trends in service; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Service Technician must be highly motivated and self-starter who can work independently without supervision.
• Must be professionally presentable, dependable and have a positive optimistic attitude towards work.
• Associate’s Degree in Electronics and/or combined 5 or more years of experience as a Service Technician within the Fire Alarm Industry.
• Experience performing fire safety installations or service is a must.
• Advanced knowledge of Simplex product lines and demonstrated proficiency in Fire Alarm and/or Security will be a big PLUS!
• Strong knowledge of provincial building & fire codes for inspection proposes.
• Strong problem-solving techniques in various electrical products.
• Demonstrated ability to train customers.
• Demonstrated high level of customer service and ability to express service solutions in a clear and concise manner.
• Ability to lift equipment and tools up to 40lbs and climb ladders and scaffolding.
• Candidate must have excellent communication skills, both written and oral, be proficient in computer skills:
  Microsoft Excel, Word, Outlook and Access.
• Must be organized, able to work without constant supervision, able to communicate effectively with both internal and external customers.
• Candidate must be able to read blueprints and visually identify system components of alarm systems.
• Ability to contribute and operate in a team environment and coordinate with other departments.
• Working knowledge of fire codes and services.
• State certification as a Fire Alarm Technician is helpful.
• Clean California driver's license.

• Very attractive hourly rate
• Healthcare Insurance
• Company Vehicle, Laptop, cell phone.
• Great personable working environment.