Bike Service Specialist

Who We Are

XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS’s manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike..

Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver:

• Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments
• More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility
• 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys
• Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership
• OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas

As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started.

Learn more:  See an insider’s look of our factory:

XDS is seeking a hands-on Bike Service Specialist to support our warehouse-based service operations in Downey, California, with occasional work at our Santa Monica office. This role is responsible for inspecting, diagnosing, repairing, and preparing X-LAB bicycles; including returned bikes, warranty units, demo bikes, event bikes, and internal fleet bikes, as well as supporting daily warranty and service-parts fulfillment. The ideal candidate is an experienced bicycle mechanic who takes pride in safe, precise work and can bring a bike from uncertain condition back to a documented, presentation-ready standard.

• Receive and inspect returned, exchanged, and warranty bicycles; document serial numbers, condition, missing parts, damage, and reported concerns, and diagnose mechanical, electrical, assembly, and cosmetic issues.
• Support remote diagnostics and damage assessments using dealer and rider descriptions, photos, videos, and reports; recommend troubleshooting, repair, parts replacement, or in-person inspection.
• Determine whether each bicycle should be repaired, refurbished, used for parts, or escalated for safety, structural, warranty, or disposition review.
• Complete repairs and component replacements involving drive trains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting, e-bike systems, and related components.
• Perform final safety checks, functional tests, firmware updates, and test rides when appropriate before release.

• Clean, detail, touch up, and recondition approved bicycles for resale, demo, training, or internal use, including replacement of presentation-critical decals, bar tape, grips, hardware, and related parts.
• Grade completed bicycles consistently and document their condition and all work performed.
• Escalate any damage that may affect carbon-fiber structure, safety, warranty disposition, or resale classification rather than attempting an unauthorized repair.

• Assemble, tune, configure, and prepare demo and show bicycles for trade shows, dealer events, media activities, product launches, and employee use.
• Pack and unpack event bikes carefully and account for each bicycle, accessory, battery, charger, tool, and transport case.
• Inspect and service bikes promptly after events and provide occasional local event setup, teardown, transportation, or on-site mechanical support as needed.

• Locate, identify, verify, pick, pack, and prepare warranty and service parts for daily shipment, confirming part numbers, model compatibility, quantities, shipping details, and request documentation.
• Create or apply shipping labels, update tracking records, and promptly communicate shortages, damage, identification issues, substitutions, or required escalation.
• Maintain organized parts…