S91​/School Support Officer - Foundation Learning​/SFLW Skills

School Support Officer
-Foundation Learning / SFLW & Essential Skills

Full-time, permanent post, 36 hours per week.

Monday to Thursday 8.45am – 5.00pm & Friday 8.45am – 3.30pm

Downpatrick Campus

Northern Ireland’s Further Education sector is a key driver of both economic and social inclusion. SERC as a college is a hub of innovation, collaboration and industry partnerships along with a strong community focus. We pride ourselves on delivering internationally recognised high-quality, industry-relevant courses, which equip our students with the skills necessary to grow and shape our economy and to transform their own lives in doing so.

We are committed to continuous improvement and to fostering a supportive culture of creativity and inclusivity as a catalyst for success.

If you’re interested in being part of a dynamic and forward-thinking institution that helps benefit society and creates transformational opportunities for learners, SERC may have a role for you.

• 24 days annual leave + 12 public holidays (plus 6 additional annual leave days after 5 years’ service)
• Additional leave to supplement closures during Easter, July & Christmas.
• NILGOSC defined benefiter CARE pension scheme with employer contribution rate of 15.5%.
• Corporate healthcare cash plan scheme.
• Annual free health checks onsite.
• Access to College gym facilities free of charge along with reduced rate membership with a range of gyms.
• Mind Yourself health & wellbeing initiatives.
• Cycle to Work scheme.
• Teachers Credit Union.
• Access to hair, nail & beauty salons onsite.
• Continuous Professional Development opportunities via our dedicated Learning Academy.

• to assist in the development and delivery of appropriate administrative and customer services procedures to ensure the effective and efficient operation of the Department
• to provide a comprehensive administrative support function to the Heads of Departments, Heads of Schools and the academic team

• Hold a Level 3 qualification or equivalent
• Two years’ experience working in a customer focus role
• One years’ experience in the operation of a management information system or using ICT for record keeping and data collection
• Demonstrate excellent IT Skills and competence in use of Microsoft Office products.
• Demonstrate effective interpersonal and communications skills, both written and oral
• Demonstrate effective administrative, planning and organisational skills

• Be able to work on own initiative
• Demonstrate a professional, customer focussed presence and approach

The above are minimum criteria.

These may be enhanced at the discretion of the Selection Panel.

* Please note essential criteria 5 and 6 will be assessed at interview only