Data Technician

Description

Job Summary: The Data Technician supports the day-to-day operation and maintenance of Bucks IU data systems, databases, and data lake environments. This entry-level role assists with data processing, validation, documentation, and user support to ensure accurate, timely, and reliable data for Bucks IU and its constituent districts.

Under the guidance of senior data and technology staff, the Data Technician helps maintain data systems, supports end users, and assists with routine data tasks and system updates while developing technical skills and familiarity with enterprise data platforms.

Essential Functions:

• Work with departments across Bucks IU to gather and document data needs and operational requirements, escalating complex issues to senior staff.
• Assist with basic data analysis and quality checks, helping identify discrepancies, errors, or inconsistencies in data.
• Support the maintenance of databases and data dictionary documentation under the direction of senior data staff.
• Assist in the maintenance and support enterprise data analysis and reporting tools.
• Analyze, develop, and maintain automation scripts.
• Translate requirements of clients into workable deliverables to ensure technical functionality and business compatibility.
• Assist in the testing of data solutions and systems.
• Provide day-to-day technical support and basic troubleshooting for data systems to IU staff and contracted clients, escalating advanced issues as needed
• Provide technical support, training, guidance, and resource support for end users and contracted clients.
• Creates and maintains user documentation and procedures that impact the use of application systems.
• Assist with the creation and execution of technical bids and service contracts.
• Provide assistance to network and system administrators with testing and installation.
• Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365, as needed.
• Serve as liaison with technical vendors, contractors, consultants, and service providers.
• Present at/represent Bucks IU at regional, statewide, and national events, conferences, and workshops.
• Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
• Provide technical support contact for conference rooms, audio visual equipment, and video conferencing systems, as needed.
• Provide timely recommendations to improve technical services.
• Lead enterprise technical initiatives and projects according to specified budgets, timelines, and expectations.
• Perform system and device installation within Bucks IU, its offsite locations, and school districts, as required.
• Identify computer-related problems and provide solutions, via telephone, personal contact, or remote diagnosis, for all IU staff users (help desk, software, and hardware questions).
• Interpret, assimilate, and utilize technical information relative to networks, hardware, software, and peripheral equipment.

Supervisory Responsibility: N/A

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit and use hands. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee may be required to stand for long periods, and to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a…