Director, AI Operations

Director, Ai Operations

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division Free Wheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary

The Director, AI Operations is responsible for defining and leading the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery (OSD) organization under Comcast Advertising. This role partners across business and technology teams to identify high-value opportunities, deliver AI-enabled workflow transformation, and drive operational efficiency, scalability, and business performance. The Director provides strategic leadership, governance, and people management while building organizational capability for responsible AI adoption and continuous innovation.

Job Description

Core Responsibilities

AI Strategy & Portfolio Management

• Lead the strategy, governance, prioritization, and execution of the OSD AI portfolio, ensuring alignment with business objectives, operational priorities, and organizational strategy.

• Develop and manage the AI roadmap, including use case identification, investment prioritization, implementation planning, and measurement of business outcomes.

• Evaluate and prioritize AI opportunities based on business value, operational impact, scalability, implementation feasibility, and return on investment.

• Directing the implementation of operational policies to enhance organizational effectiveness and strategic execution.

• Leading the design and execution of business strategies to enhance operational efficiency and effectiveness.

Operational Transformation & Business Impact

• Drive operational excellence through AI-enabled workflow transformation, process optimization, automation, and continuous improvement initiatives.

• Establish performance metrics, dashboards, and reporting that provide visibility into workflow health, operational performance, adoption, and business outcomes.

• Guiding cross-functional teams in the integration of analytics and business performance data for robust strategic decision-making and investment prioritization support.

• Driving the optimization of business processes to improve overall performance and market positioning.

• Steering the evaluation and refinement of operational policies to support dynamic business needs.

• Facilitating the alignment of financial and business analytics to inform and influence key strategic initiatives.

• Managing the analysis and communication of management data to support operational decisions and highlight areas for improvement.

• Aligning business processes within functional areas to the broader strategic objectives of the organization.

Cross-Functional Leadership & Delivery

• Partner across Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to deliver scalable AI-enabled solutions.

• Lead cross-functional governance, operating rhythms, and delivery reviews to ensure successful execution and realization of business value, meeting technical and enterprise objectives.

AI Enablement & Adoption

• Champion responsible AI adoption by developing frameworks, standards, best practices, and governance processes that support safe and effective implementation.

• Drive organizational AI fluency through enablement programs, knowledge sharing, and capabilities that empower teams to leverage AI solutions effectively.

• Cultivating a culture of continuous improvement, innovation, experimentation, and continuous learning to foster operational excellence and strategic growth.

• Championing the adoption of innovative operational practices to maintain a leading edge in business operations.

People Leadership & Organizational Capability

• Lead and develop a high-performing accountable, collaborative team responsible for AI program…