Customer Service Representitive

Customer Service Representative Construction Company | Tyngsboro, MAMonday–Friday | 8:00 AM–5:00 PM $16–$20 per hour (based on experience)
Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.

What You’ll DoAnswer incoming customer calls and assist with service requests

Schedule and dispatch technicians to maximize daily productivity

Communicate appointment details and manage customer expectations

Follow up with customers regarding appointments and service concerns

Maintain accurate customer records in Service Titan Coordinate  with technicians and office staff throughout the day Support customer satisfaction and retention through professional communication

Promote the Mr. Handyman Done Right Promise What We’re Looking For Strong communication and phone skills

Excellent organizational and multitasking abilities

Experience using computer-based scheduling and CRM systems

Service

Titan experience preferred

Construction, home services, or trades industry knowledge preferred

Professional, dependable, and customer-focused

Benefits

Aflac insurance

Dental insurance

Retirement plan available

Paid Time Off (PTO)
Paid holidays

Why Work With UsWe’re a small family-owned company where experience matters and teamwork is valued. If you know construction and want a stable, full-time role where your skills make a real impact, we’d love to hear from you.
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