Senior Customer Service Representive

Customer Service Representative Construction Company | Tyngsboro, MA

Monday–Friday | 8:00 AM–5:00 PM

$16–$20 per hour (based on experience)

Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.

• Answer incoming customer calls and assist with service requests
• Schedule and dispatch technicians to maximize daily productivity
• Communicate appointment details and manage customer expectations
• Follow up with customers regarding appointments and service concerns
• Maintain accurate customer records in Service Titan
• Coordinate with technicians and office staff throughout the day
• Support customer satisfaction and retention through professional communication
• Promote the Mr. Handyman Done Right Promise

• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Experience using computer-based scheduling and CRM systems
• Service Titan experience preferred
• Construction, home services, or trades industry knowledge preferred
• Professional, dependable, and customer-focused

• Aflac insurance
• Dental insurance
• Retirement plan available
• Paid Time Off (PTO)
• Paid holidays

We’re a small family‑owned company where experience matters and teamwork is valued. If you know construction and want a stable, full‑time role where your skills make a real impact, we’d love to hear from you.