Senior Customer Service Representive

Senior Customer Service Representative Construction Company | Tyngsboro, MA Monday–Friday | 8:00 AM–5:00 PM $20–$27 per hour (based on experience)

We are a family-run construction company based in Tyngsboro, MA, providing small to medium-sized residential and commercial repair and improvement services throughout Massachusetts. We’re looking for an experienced, dependable Senior Customer Service Representative with strong construction knowledge to join our office team and help keep projects, schedules, and customers on track.

This role is central to our daily operations and ideal for someone who enjoys problem-solving, supporting technicians, and delivering excellent customer service in a fast-paced environment.

• Answer incoming calls and assist customers professionally
• Coordinate technician schedules and customer arrival times
• Adjust schedules for weather delays, cancellations, and emergencies
• Prepare and assist with written estimates
• Manage job logistics including permits, dumpsters, materials, and deliveries
• Support technicians and office staff with day-to-day problem-solving
• Act as the second point of contact for customer questions or complaints
• Handle accounts receivable and maintain accurate job records

• Construction industry knowledge is required
• Previous customer service and/or sales experience
• Self-motivated, detail-oriented, and dependable
• Strong multitasker who stays calm under pressure
• Clear communicator who works well with customers and field staff
• Service Titan experience is a plus

• Aflac insurance
• Dental insurance
• Retirement plan available
• Paid Time Off (PTO)
• Paid holidays

We’re a small family-owned company where experience matters and teamwork is valued. If you know construction and want a stable, full-time role where your skills make a real impact, we’d love to hear from you.