Assistant General Manager

Overview

Assistant General Manager - Lazy River Products, LLC (LRP) is a fully integrated cannabis-based product development company located in Dracut and Tewksbury, MA. We are seeking an Assistant General Manager to support and assist the retail General Managers with day-to-day operations of the dispensary in accordance with state and local laws and standards set by Lazy River Products.

What we’re looking for: LRP is in search of an Assistant General Manager to support and assist the retail General Managers with managing day-to-day operations of the dispensary in accordance with state and local laws and standards set by Lazy River Products.

Our Motto: Give Back, Grow, Succeed

Our Mission: At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based product development company. Our goal is to consistently deliver trusted small-batch, craft quality products and exceptional service to our customers and the local communities for which we serve. We provide professional, compliant and socially responsible standards that raise the bar and set a new definition for excellence in the Cannabis industry in Massachusetts.

We work with local communities to help facilitate strategies that enhance economic opportunity, build strong neighborhoods, and support quality growth and development.

You’ll love working here because: The ideal candidate will join a passionate, motivated team and participate in community outreach and volunteer program opportunities to help break cannabis stigma.

• Title
  :
  Assistant General Manager
• Industry
  :
  Adult-Use Cannabis (MA)
• Pay Rate
  : $52,000 - $55,000 annually, DOE
• Location
  : 149 Broadway Rd., Dracut, MA 01826
• Schedule
  :
  Full-time
• Pay Type
  :
  Salaried
• Pay Status
  :
  Exempt
• Required Job Qualification
  : 2+ years of proven retail management/supervisory experience; 5+ years of retail customer service experience
• Important Notice
  :
  This is not a remote or hybrid position and requires 100% on-site availability.

• A key member of LRP’s Retail Leadership Team
• Provide the GM with assistance for maintaining and exceeding all sales-related goals
• Assist with overseeing all aspects of running the retail dispensary business unit
• Assist with coordination with other business units (cultivation, marketing, finance, wholesale and product manufacturing) for cross-reference, internal product delivery and product development initiatives based on customer input and feedback
• Assist the GM’s initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the market
• Provide superior customer service for vendors and guests
• Organize and respond to all customer complaints, requests, concerns, suggestions, and resolve conflicts when necessary
• Assist with overseeing product returns, coordinating with the GM and Inventory Manager to ensure quality control and product integrity
• Assist the GM in establishing and maintaining a comprehensive training program for all retail roles
• May assist with personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and other HR-related policies and procedures
• Assist the GM in conducting recurring leadership meetings to improve processes and communication
• Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive and clean environment
• Ensure staff are well-informed about products, services, policies, procedures, industry news, and regulatory updates
• Assist with ensuring adequate supervision and leadership coverage for each shift
• Assist with daily communication to Inventory Manager to maintain a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and POS systems
• Travel between company retail locations and provide management coverage across locations
• Additional duties as assigned

• At least 2 years of proven retail management or supervisory experience required
• At least 5 years of retail customer service or equivalent experience required (CRM software acceptable) or equivalent supervisory experience
• High school diploma, GED, or equivalent…