Assistant General Manager

Assistant General Manager

Lazy River Products, LLC "LRP" is a fully-integrated, state of the art cannabis-based product development company located in Dracut & Tewksbury, MA. LRP is in search of an Assistant General Manager to support and assist the retail General Managers with managing day-to-day operations of the dispensary in accordance with state and local laws and standards set by Lazy River Products.

Our Motto:
Give Back, Grow, Succeed

Our Mission:
At Lazy River Products, it is our mission to be recognized as the Commonwealth's premier fully integrated cannabis-based Product Development Company. Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve. At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis industry here in Massachusetts.

We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

You'll love working here because:
Not only would the ideal candidate get the opportunity to work in this intriguing new industry, but this is also an opportunity to become a part of something much larger – breaking the stigma of cannabis. You would also become a member of a community that is highly passionate, motivated, and hard-working, and who are proud to be part of breaking the negative stigma cannabis has on society.

LRP is very involved with the community, presenting many opportunities for community outreach and volunteer program opportunities.

Title:

Assistant General Manager

Industry: Adult-Use Cannabis (MA)

Pay Rate: $52,000 - $55,000/annual, DOE

Location:

149 Broadway Rd. Dracut, MA, 01826

Schedule:

Full-time

Status:
Exempt

Pay Type:

Salaried

Required Job

Qualification:

2+ years of proven retail management/supervisory experience; 5+ years of retail customer service experience.

Core Tasks and Responsibilities:

• A key member of LRP's Retail Leadership Team.
• Provide the GM with assistance for maintaining and exceed all sales related goals.
• Assist with overseeing all aspects of running the retail dispensary business unit.
• Assist with coordination with other business units (cultivation, marketing, finance, wholesale and product manufacturing) for cross reference, internal product delivery and product development initiatives based on customer input and feedback.
• Assist the GM's initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the market.
• Provide superior customer service for vendors and guests.
• Organize and respond to all customer complaints, requests, concerns, suggestions, and act when necessary to resolve conflicts.
• Assist with overseeing product returns, coordinating with the GM and Inventory Manager to ensure quality control and product integrity are maintained.
• Assist the GM's responsibility for establishing and maintaining a comprehensive training program for all retail roles.
• May assist with personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and any other HR-related policies and procedures the company has established.
• Assist the GM's responsibility for conducting reoccurring leadership meetings to improve processes and communication.
• Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive, and clean environment.
• Ensure that staff are well-informed about products, services, policies, procedures, industry news, and regulatory updates.
• Assist with ensuring there is adequate supervision and leadership coverage for each shift.
• Assist with daily communication to Inventory Manager, who is responsible for managing a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and Point of Sale (POS) systems.
• Ability and willingness to travel between company retail locations, including providing management coverage across locations.
• Additional duties as assigned.

Education and Experience:

• At least 2 years of proven retail management or supervisory experience required.
• At least 5 years of retail customer service, customer relationship management, or equivalent experience required (such as CRM software). or equivalent retail supervisory experience).
• High school diploma, GED, or equivalent required.
• College Degree preferred.
• Adult-Use Massachusetts Retail cannabis industry experience preferred.
• Experience with Dutchie or other Seed-to-Sale POS experience is preferred.
• Multilingual abilities to assist a diverse customer base is a plus.

Physical Requirement/Work Environment:

• Retail store work environment.
• Must be able to work on your feet for duration of shift.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related…