Paint Department Sales & Customer Service

Job Description

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DESCRIPTION:

Responsible for new business, receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe

• Responsible for consulting with and mixing paint for customers

• Assisting with checking in, organizing inbound shipments of merchandise

• Waiting on customers

• Keeping inventory counts accurate for the department

• Provides customers with information on additional items related to purchases made

• Provides the highest level possible of service to all customers

• Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market

• Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards

• May counts cash drawer at either opening and/or closing of the day

• Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone

• Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions

• Refers store credit applications and bad checks to Credit Department

• Attends and participates in all company-sponsored and vendor training programs as required

• Promotes team concept and motivates fellow staff with a positive attitude at all times

• Promotes company events and promotions to customers

• Moving or stocking of items with use of forklift (after meeting of requirements and proper training)

• Engage with outside sales paint staff in support of the paint operations and customer service

• Engaging prospective professional painters and coordinating retention efforts with outside paint sales

Requirements

Must have paint sales experience, Ben Moore knowledge a plus!