Paint Department Sales & Customer Service

Job Title

Job Information

Date Opened 05/28/2026

Job Type Full time

Work Experience 1-3 years

Industry Retail

City Dracut

State/Province Massachusetts

Country United States

Zip/Postal Code 01826

Responsible for new business, receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe. Responsible for consulting with and mixing paint for customers. Assisting with checking in, organizing inbound shipments of merchandise. Waiting on customers. Keeping inventory counts accurate for the department. Provides customers with information on additional items related to purchases made.

Provides the highest level possible of service to all customers. Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market. Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards. May counts cash drawer at either opening and/or closing of the day. Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone.

Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions. Refers store credit applications and bad checks to Credit Department. Attends and participates in all company-sponsored and vendor training programs as required. Promotes team concept and motivates fellow staff with a positive attitude at all times. Promotes company events and promotions to customers. Moving or stocking of items with use of forklift (after meeting of requirements and proper training).

Engage with outside sales paint staff in support of the paint operations and customer service. Engaging prospective professional painters and coordinating retention efforts with outside paint sales. Requirements Must have paint sales experience, Ben Moore knowledge a plus!