Office Manager

Associa is looking for an Office Manger to join our team in Draper, UT. The Office Manager is responsible for overseeing daily office operations and supervising administrative staff within the HOA management office. This role ensures efficient workflows, consistent homeowner communication, compliance with company and association policies, and high-quality customer service. The Office Manager serves as a central point of coordination between management, staff, vendors, and Board leadership.

• Oversee daily office operations to ensure efficiency, organization, and professionalism
• Develop, implement, and maintain office procedures, workflows, and internal controls
• Ensure timely response to homeowner inquiries and correspondence
• Manage office schedules, coverage, and task prioritization
• Maintain organized digital and physical records in accordance with company standards

• Supervise, train, and support administrative and support staff
• Assign tasks, monitor workloads, and ensure accountability
• Provide guidance, coaching, and performance feedback to staff
• Foster a collaborative, respectful, and service-oriented work environment
• Act as a first point of escalation for staff questions or issues

• Ensure professional and consistent communication with homeowners
• Assist with preparation of Board materials, reports, and correspondence as needed
• Support Community Managers with administrative needs and follow-up items

• Assist with invoice processing, tracking, and follow-up
• Coordinate with vendors for office-related services and supplies
• Monitor office expenses and maintain budget awareness
• Support accounting and management teams with documentation and reporting

• Ensure adherence to company policies, HOA governing documents, and legal requirements
• Monitor service standards and implement improvements as needed
• Maintain confidentiality of sensitive homeowner, Board, and financial information

• Minimum 3–5 years of office management or supervisory experience
• Strong leadership, organizational, and communication skills
• Proficiency in office software, databases, and HOA management systems
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Professional demeanor with strong customer service skills