Sales Operations & Customer Success Associate

Overview

Diversified Botanics operates at the intersection of wellness and operational rigor. We build products and processes that hold up under scrutiny—not just speed. Our teams move with urgency, but never without evidence, accountability, and respect for the work. This is a place for people who take pride in precision, understand the cost of shortcuts, and show up ready to contribute to a team that runs tight by design.

Note to Recruitment Agencies

Diversified Botanics does not engage external recruiting agencies. All candidates must apply directly.

The Sales Operations & Customer Success Associate role is intentionally designed as a development seat
, not a terminal position. This role builds foundational commercial, operational, and customer fluency while supporting sales execution and customer success across the organization.

• Serve as a frontline point of contact for customer inquiries and support
• Support sales operations through order management, account coordination, and issue resolution
• Maintain accurate and timely data across CRM and internal systems
• Learn Diversified Botanics’ products, processes, and operating standards end-to-end
• Collaborate with Sales, Operations, and Customer Service teams to support execution
• Complete structured development milestones tied to expanded responsibility

• Want to earn your way into sales through mastery, not shortcuts
• Learn quickly and apply feedback without defensiveness
• Take pride in accuracy, discipline, and follow-through
• View customer success as the foundation of great sales
• Are motivated by progression tied to performance

• View entry-level responsibilities as beneath you
• Resist structure, process, or coaching
• Expect rapid promotion without demonstrated readiness
• Avoid customer-facing responsibility

• 0–2 years of experience in customer service, sales support, or operations
• Strong written and verbal communication skills
• Comfort with structured systems, tools, and workflows
• High ownership mentality and learning velocity
• Alignment with our values: integrity, ownership, evidence, accountability, and velocity

This role requires strong execution, learning agility, and accountability. Minimum qualifications ensure baseline readiness. Preferred qualifications signal long-term sales potential.

• Ability to manage multiple priorities with accuracy and professionalism
• Willingness to learn systems, products, and processes quickly
• Strong follow-through and responsiveness

• Exposure to CRM or ERP systems
• Interest in building a long-term sales career
• Experience in fast-paced, accountability-driven environments

This role is for individuals who want to build a sales career the right way—by mastering the business, earning trust, and proving readiness for greater responsibility.

We invest in our team with benefits designed to sustain performance and support your personal and professional growth.

• Health & Insurance Benefits
  • 100% Company-Paid Premiums (Employees and Families)
  • Mental Wellness & Support
• Lifestyle, Learning & Reimbursement Programs
  • Fitness reimbursement: up to $1,000/year
  • Tuition reimbursement: up to $5,250/year
  • Professional development: up to $5,000/year
• Employee Perks
  • $150/month in Diversified Botanics product + 50% employee discount thereafter
  • Free meals, drinks, and celebration days
• Compensation & Incentives
  • Discretionary quarterly bonus structure
  • 401(k) with 100% match on the first 2%, 50% match on the next 4%

We pay competitively and reward consistency, reliability, and impact. Every role has clearly defined expectations, transparent progression pathways, and opportunities to grow through performance. Compensation is aligned with experience, scope, and contribution.

Diversified Botanics is an equal opportunity employer. All qualified applicants are considered without regard to protected characteristics.

We comply with applicable employment laws and provide reasonable accommodations as required.

Apply to join a team where every shift matters and effort earns real respect. We’re not chasing volume—we’re looking for alignment.