Gainsight Administrator, Revenue Operations

Overview

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We’re committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make Your Impact Within a Rapidly Growing Fintech Company

The Revenue Operations Analyst – Gainsight Administrator is responsible for orchestration of the operating rhythm that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight CRM. We’re looking for a data-driven operations analyst who thrives in a fast-paced, collaborative environment.

In this role, you’ll coordinate operations activities across our Customer Success and Implementation functions, drive the deployment of scalable processes and technology, and monitor team performance through critical metrics. You’ll work cross-functionally with Enablement, Engineering, Product, Marketing, Sales, BI, and Support to align systems and workflows to business goals.

• Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement
• Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization
• Track KPIs to measure performance at the individual, segment, and organizational level
• Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases
• Monitor account engagement, staffing ratios, and retention to support accurate forecasting models
• Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact

This position reports to the Director of Customer Success Operations and sits within the Go-to-Market (GTM) Operations team.

We’d Love To Chat If You Have

• 3+ years of experience in Customer Operations in a SaaS or Fin Tech environment
• 3+ years of experience in Operations, Program Management, or Field Enablement roles
• 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level
  3) Certification
• Demonstrated experience independently managing cross-functional projects from planning through execution
• Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management
• Experience designing and scaling operational processes and team-wide programs
• Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach
• Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
• A bachelor’s degree in a quantitative field such as business or economics, OR equivalent practical experience

• Strong written and verbal communication skills, including presenting to senior leadership
• Ability to lead system and operations projects from concept through deployment
• Highly organized and self-directed, with the ability to work across all levels of the organization
• Collaborative approach and ability to communicate proactively across teams
• Strong attention to detail and ability to meet tight deadlines
• Skilled at identifying process…