Global Sales Operations Specialist

Position Summary

The Global Sales Operations Specialist leads moderately complex initiatives to enhance sales operations processes, support event planning execution, and contribute to ongoing process improvement efforts. This role ensures operational excellence for both sales promotions and events.

This position has no supervisory responsibilities for this role.

Process Improvement:

• Evaluate existing processes and identify inefficiencies or bottlenecks.
• Propose and implement process improvements to optimize response times, improve lead times, and reduce costs.
• Collaborate with stakeholders to design and test new processes, ensuring alignment with business objectives.

Cross-Functional Collaboration:

• Work closely with other departments, such as IT, Sales, Regional, and Product, to ensure that processes support broader business goals.
• Collaborate on initiatives that require data analysis and process enhancements across teams.

Project Management:

• Lead or support as directed by management sales operations projects, such as system upgrades, implementation of new tools, promotions and incentive management, or process reengineering.
• Aid in defining project scope, objectives, and timelines, ensuring successful project delivery within budget and on time.

Technology & Tools Optimization:

• Support the implementation and integration of new technologies or processes as needed, ensuring they meet the department’s needs and goals.

Documentation & Training:

• Work with regional and corporate teams to create and maintain documentation for processes, systems, and best practices.

• Degree in Business Administration, Operations Management, Information Systems, or a related field strongly preferred.
• 3+ years of experience in operations.

• Experience in leading cross-functional teams, delegating tasks, and fostering collaboration.
• Knowledge in developing project plans, defining tasks, and outlining the necessary steps for successful completion.
• Experience with customer service platforms ("Exigo", "Five9").
• Excellent communication and presentation skills.
• Knowledge, experience, and/or certification in Lean Six Sigma a plus.
• Project management experience and/or certification is a plus.

• Stakeholder Management – Navigating the needs and expectations of multiple stakeholders.
• Conflict Resolution – Mediating team or stakeholder issues effectively.
• Problem-Solving – Identifying and mitigating risks or issues proactively.
• Decision-Making – Making timely, well-informed project decisions.
• Resilience – Maintaining focus and performance under stress.
• Persuasion & Influence – Gaining buy-in without direct authority.
• Negotiation – Balancing competing priorities and securing resources.
• Accountability – Owning outcomes and driving completion.
• Detail Oriented - Meticulousness, precision, and a focus on the small elements of tasks and projects.

Life Wave will operate as an in-office organization, and all employees are required to work onsite in alignment with corporate policy. While performing the duties of this job, the employee is regularly required to work at a computer workstation and be mobile within the office. Occasional movement of up to 25 pounds may be required.

Life Wave is committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all. We embrace the principles of the Americans with Disabilities Act (ADA) and strive to provide reasonable accommodations to qualified individuals with disabilities.

In our pursuit of building a diverse and talented team, we encourage candidates of all abilities to apply for positions  you require accommodation during the application or interview process, please inform our HR department, and we will work with you to ensure your needs are met.