VP, ISV + Partner Solutions

Role Summary

Reporting to the SVP, H&W Network Solutions, this role will lead the strategy and drive execution across our ecosystem of ISV partners and direct client integrations. The leader will build and maintain strong relationships with existing and prospective ISV partners to accelerate Synchrony’s presence and product distribution across all H&W markets. Responsibilities include setting partner engagement priorities, aligning cross‑functional stakeholders, and establishing a scalable operating model that ensures consistent onboarding, integration quality, and ongoing performance.

• Set and drive the H&W technology partnerships strategy, owning the vision, target partner segments (ISVs, PMS/EHR, payments), and a multi‑year roadmap that expands Care Credit distribution across H&W markets.
• Build and scale a structured partner program, defining tiers, value propositions, onboarding/integration standards, co‑marketing motions, governance and success metrics.
• Lead and develop the partnerships team, managing a centralized team accountable for partner acquisition, project management and ongoing relationship health.
• Serve as the HW ISV representative on SYF enterprise programs and strategic initiatives, ensuring capability development aligns with business priorities.
• Lead New Product Introduction (NPI) for ISV‑based texting, managing end‑to‑end delivery of approved NPI activities and coordinating cross‑functional teams.
• Source, assess and prioritize new partnership opportunities—identify, evaluate and recommend integrations that extend lending, payments and network offerings, and develop business cases and ROI.
• Manage partner prospect pipeline in coordination with BD/Sales: build a qualified pipeline, support outreach, advance deals through approval/contracting and ensure seamless handoffs to implementation and account teams.
• Align cross‑functional execution for integrations and go‑to‑market with Product, Technology, Implementation, Legal/Compliance, Risk, Marketing and Operations.
• Define internal capabilities and resourcing required to scale by identifying process, tooling, enablement and operational needs.
• Translate market/partner feedback into product and integration requirements and identify adjacent use cases that increase partner value and Synchrony revenue.
• Track and report performance by establishing KPIs—pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS—and providing regular executive updates.
• Perform other duties and special projects as assigned.

• Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships or ecosystem/channel leadership, ideally within healthcare, fintech, payments or lending; or high school diploma/GED and 13+ years of equivalent experience.
• Demonstrated collaboration, project management, problem‑solving and analytical skills.
• Strong understanding of payments, embedded finance and RCM concepts and how integrations drive distribution.
• Proven ability to source, evaluate and negotiate complex partnership agreements.
• Strong critical thinking skills with creativity to develop client‑centric solutions.
• Experience leading high‑performing teams and delivering measurable partner‑led growth.
• Highly organized operator with strong program management skills and the ability to manage multiple work streams in a fast‑paced environment.
• Strong analytical and financial acumen; ability to build business cases, size opportunities and manage KPIs.
• 30% travel required.

• MBA or other advanced degree or equivalent experience.
• Demonstrated success building and scaling a structured technology/ISV partner program.
• Working knowledge of integration models and technology concepts (APIs, SSO, data exchange, implementation life cycles).
• Experience collaborating across sales, product, marketing, technology, legal/compliance, risk and operations to drive accountability.
• Willingness to travel as needed.

Grade/Level: 14. Salary range: $ – $ per year. Eligible for an annual bonus based on individual and company performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.