Warranty Specialist

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere.

A Warranty Specialist will manage and facilitate the entire warranty claims procedure. They will need to answer customer questions in a professional and efficient manner. The warranty specialist will process and submit claims through Net Suite and Zendesk.

• Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
• Respond to customer inquiries or questions professionally and effectively.
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. Provide effective and timely communication to all internal and external contacts.
• Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
• Answer emails from customers, gather needed data to process warranty claims, and provide instructions on submitting warranty claims.
• Perform additional duties to support ongoing business needs.

• High school diploma or GED.
• Fluent in speaking and writing of the English language.
• Basic computer literacy.
• Previous experience using Net Suite and Zendesk (preferred).
• Work with top‑notch technologies.
• Medical, dental, and vision insurance.
• 401k contribution from the company.
• Opportunity to directly influence products used by millions worldwide.
• Flexible work environment.
• On–the–job training will be provided.

Wage: $18 / hour