Field Customer Support Specialist; Collections

Job Description:

Field Customer Support Specialist (Collections)

Location:

Columbus, OH

Acima, our mission is to empower individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life. We are a leader in the lease‑to‑own space, helping customers acquire products without the constraints of traditional financing. Acima currently partners with over 30,000 retail partners and is growing daily through innovation, integrity, and dedication to customer satisfaction.

The Field Customer Support Specialist (Collections) manages customer accounts and meets company collection expectations by resolving past‑due accounts. The role may utilize a company vehicle to conduct customer home field visits and product returns in accordance with Acima standards, policies, and procedures.

• Coordinate with collections team to assist in resolving past due accounts
• Maintain accurate records of past due account activity
• Maintain accurate records of all field activity
• Complete customer field visits in a timely manner as assigned
• Complete customer product returns as scheduled
• Keep assigned vehicle(s) clean and maintained
• Follow all safety and product handling procedures
• Handle sensitive payment information securely

• Must be at least 18 years of age
• High school diploma or GED
• Valid state driver’s license and good driving record
• Excellent communication and customer service skills
• Ability to talk on the phone when needed
• Ability to lift and move heavy items
• Capable of using basic technology
• Proficiency in Microsoft Office Suite and other relevant software applications
• Ability to work independently and with others
• Organized, with time‑management skills
• Past collections or door‑to‑door sales experience or familiarity with the leasing industry is preferred

• Award Winning Culture
• Career Growth Opportunities
• Weekly Pay
• Bonus potential (based on performance)
• Full Benefits:
  Health, Dental, Vision, Life Insurance, LTD, STD, FSA, 401(k), Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness, PTO
• 401(k) Match
• Discounts from Acima partners
• FSA/HAS

This is a full‑time position. Working days and hours vary and include evenings and weekends. The days and hours you actually work will differ but will span Monday through Sunday.

The job requires frequent talking and listening, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. The employee must lift and/or move heavy items and merchandise often. All safety guidelines must be followed.

Acima is an equal opportunity employer, committed to ensuring that all employment decisions are non‑discriminatory and based on merit. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is not intended to be all‑inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.