Bilingual Collections Agent

About the Role

The Collector III helps Clicklease drive portfolio performance and reduce delinquency by resolving complex customer situations and optimizing repayment outcomes.

This role is ideal for someone who thrives in problem‑solving environments, enjoys negotiating solutions, and can confidently handle high‑risk or escalated accounts.

• Modality: On‑site (Draper, Utah)
• Schedule: Full‑time, Monday–Friday
• Compensation: $20–24/hour + monthly performance‑based bonus

• Manage a portfolio of delinquent customer accounts
• Resolve complex and high‑risk account situations
• Handle escalations from team members and drive resolution
• Negotiate non‑standard repayment solutions within policy
• Support and guide junior team members as needed

• High school diploma or equivalent
• 3+ years of collections or account resolution experience
• Experience resolving complex customer situations
• Experience using CRM or collections systems

• Experience in leasing, fintech, or financial services
• Experience handling escalated or high‑risk portfolios
• Bilingual in English and Spanish (written and verbal)

• Achieves target % PTP kept on complex accounts
• Consistently resolves escalations with high quality and compliance
• Meets or exceeds recovery and performance goals
• Maintains strong QA scores and documentation accuracy

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Employer‑paid short‑term disability (STD), long‑term disability (LTD), and life insurance
• Paid time off and company holidays
• Paid maternity leave
• Professional development and learning opportunities

Benefits eligibility and details may vary based on role and employment status.