Customer Care Representative

Why you’ll love working at Swire Coca-Cola

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Competitive wage s paid bi-weekly or optional pay on demand ; O vertime opportunities
• Health c overage ( 3 medical options , dental and vision)
• Health Savings Accounts w/ company match
• 401(k) Retirement Plan w/ c ompany m atch
• F REE v irtual primary care, acute care & physical therapy
• FREE Employee Assistance Program
• FREE Safety Shoes annually for most roles
• Seven (7) c ompany paid holidays & 3 paid floating holidays
• Paid time off (vacation, sick time, bereavement, jury duty, maternity /pa rental , disability leave & volunteer time )
• Discounted & f ree p roduct
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about.

Note:

Enrollment in a Swire Medical Plan is required for some benefits.

We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states.

Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Schedule:

Monday
- Friday 9am-6pm , in office

Pay: $18.50/hour for bilingual in Spanish

Provides customer support to internal and external customers by answering customer inquiries regarding , processing orders, selling in product voids, handling service/repair requests, and routine check ins with existing customers. Takes inbound calls from consumers, customers, internal and external including field sales reps, accounting, receptionist, warehouse throughout Swire territories. Support customers and sales reps in registering accounts for online ordering via  Trouble shoot online ordering issues, password resets, and any technical support as needed.

Successful Customer Care employees have a working knowledge of our entire product portfolio including variations in product availability across distribution centers. Must have strong interpersonal skills to manage relationships to ensure exceptional customer service. Able to work under pressure, meet deadlines and performance metrics. Able to effectively communicate to leadership concerns and requests including current events which impact our business.

• Employee processes customer order/request by entering data in CRM. At the end of the call the employee updates customer records, with the purpose and result of the call
• If the customer is absent/unavailable in an outbound call, employee updates customer call log, notes and schedules follow up call for same day with a minimum of three attempts per rescheduled call
• During the finalizing portion of any call, the employee answers customer inquiries, reminds customers of ancillary items, reviews current order, reviews past orders, makes an up-sell attempt(s) of new/additional product and confirms expected delivery dates with customers .
• Processes service request that are sent to the field service technician through our customer relationship software .
• Providing internal and external support by executing accurate information in a timely manner (pricing, address/delivery, reschedule delivery, location, contact information), and digital online ordering customers with password reset, payment, registering, site navigation, and troubleshooting
• Notifying field sales reps of existing accounts that are no longer purchasing products, and also customers of updated delivery route changes via phone call/email
• Maintaining accurate customer contact information, phone number, email address
• Attend meetings as assigned and assist with any other special projects and…