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Tier II Customer Escalation Specialist; Hybrid
Job in
Draper, Salt Lake County, Utah, 84020, USA
Listed on 2026-07-20
Listing for:
The Goldman Sachs Group
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is seeking a Tier II Customer Support Specialist in a hybrid role across Richardson, TX, and Draper, UT. You will handle inbound calls, act as escalation point for complex inquiries, and partner with cross-functional teams to resolve issues with a focus on accuracy and customer satisfaction.
Ideal candidates bring at least 2+ years in customer-facing roles, strong analytical and communication skills, and the ability to
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