Customer Care Representative

Join one of the largest bottlers and distributors of the world’s most iconic beverage brands!

Why you’ll love working at Swire Coca-Cola:

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Competitive wages paid bi-weekly or optional pay on demand;
  Overtime opportunities
• Health coverage (3 medical options, dental and vision)
• Health Savings Accounts with company match
• 401(k) Retirement Plan with company match
• FREE virtual primary care, acute care & physical therapy
• FREE Employee Assistance Program
• FREE Safety Shoes annually for most roles
• Seven (7) company paid holidays & 3 paid floating holidays
• Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave & volunteer time)
• Discounted & free product
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about.

Note:

Enrollment in a Swire Medical Plan is required for some benefits.

We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states.

Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Schedule:

Monday - Friday 9am-6pm, in office

Pay: $18.50/hour

Provides customer support to internal and external customers by answering inquiries regarding my , processing orders, selling in product voids, handling service/repair requests, and routine check-ins with existing customers. Take inbound calls from consumers, customers, internal and external including field sales reps, accounting, receptionist, and warehouse throughout Swire territories. Support customers and sales reps in registering accounts for online ordering via my  Troubleshoot online ordering issues, password resets, and any technical support as needed.

Successful Customer Care employees have a working knowledge of our entire product portfolio including variations in product availability across distribution centers. Must have strong interpersonal skills to manage relationships to ensure exceptional customer service. Able to work under pressure, meet deadlines and performance metrics. Able to effectively communicate to leadership concerns and requests including current events which impact our business.

• Process customer orders/requests by entering data in CRM. At the end of the call the employee updates customer records with the purpose and result of the call
• If the customer is absent/unavailable in an outbound call, update customer call log, notes and schedule a follow-up call for same day with a minimum of three attempts per rescheduled call
• During the finalizing portion of any call, answer customer inquiries, remind customers of ancillary items, review current order, review past orders, make an upsell attempt for new/additional product and confirm expected delivery dates with customers
• Process service requests that are sent to the field service technician through our customer relationship software
• Provide internal and external support by executing accurate information in a timely manner (pricing, address/delivery, reschedule delivery, location, contact information), and assist digital online ordering customers with password reset, payment, registering, site navigation, and troubleshooting
• Notify field sales reps of existing accounts that are no longer purchasing products, and update customers on delivery route changes via phone or email
• Maintain accurate customer contact information, including phone number and email address
• Attend meetings as assigned and assist with special projects and…