Onsite Customer Service Team Lead — Coaching & KPIs
Job in
Draper, Salt Lake County, Utah, 84020, USA
Listed on 2026-08-30
Listing for:
Orion180 Insurance Services LLC
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Orion
180 Insurance Services LLC is seeking a Customer Service Team Lead in Draper, Utah. The role oversees the CS team, mentors staff, and ensures top-tier, empathetic service across phone, chat, and email channels.
You will monitor performance metrics, assist with onboarding, and lead by example to uphold Orion
180’s values of innovation and world-class support. On-site; strong focus on coaching and process improvements.
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