Customer Service Representative

The main responsibility of the Operations Contact Center department is to act as a liaison for the customer providing account information, service offerings and resolving any problems the customer might face with accuracy and efficiency.

As a contact center representative, you can expect to take a high volume of inbound calls consisting mainly of processing payments, verifying account status, answering general questions related to insurance or premium financing and resolving customer complaints. As a contact center representative, you are trained to understand all aspects of insurance and premium financing so you can provide the highest level of customer satisfaction.

• Handling a high volume of inbound calls from clients promptly and professionally
• Meet or exceed personal/team qualitative and quantitative targets
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Utilizing software, databases, scripts, and tools appropriately
• Participate in training as assigned by managers

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

• Proficiency with computers and strong typing skills.
• Strong time management and decision-making skills.
• Ability to manage a high volume of incoming calls
• Adhere to the Core Values and Guiding Principles of the company
• Adhere to company policies and procedures as referenced in the HR Manual, Policies & Procedures Manual, and Approvals Matrix
• Follow communication procedures, guidelines, and policies
• Spanish-speaking preferred

• Hours:
  
  Part time, Monday - Friday, 11am - 4pm MST
• Personalized training is provided through our training process
• Opportunity for growth within the company
• Employee referral bonuses