NOC Engineer

The Role

As an Operations Engineer, you will join an international team that monitors and maintains more than 14,000 servers and 250 network devices across more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems.

Work Schedule:

12:00PM – 11:00PM (Mountain Time), four‑day workweek.

• Monitor internal and production systems and escalated paging for level‑two engineers.
• Work trouble tickets effectively and efficiently, engaging Engineering, Support, QA, and other personnel per established processes.
• Document problem descriptions and provide detailed diagnosis with accuracy and in compliance with established practices.
• Review and update the status of problems in the trouble‑ticketing system.
• Assist in maintaining operations documentation, including support guides, knowledge‑base articles, and procedures.
• Participate in the transfer of information from one shift to the next.

• Previous experience working within a Network Operations Center (NOC) or Operations environment.
• Knowledge of Linux (command line).
• Experience with bash and/or Python or other Linux scripting/programming languages.
• Experience with monitoring tools (Nagios preferred).
• Familiarity with trouble‑ticketing systems (Jira, Lighthouse, Bugzilla, etc.).
• Experience troubleshooting Linux systems.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Effective analytical, planning, organizational, and documentation skills.
• Proven ability to multitask and prioritize while under pressure.
• Experience working with Fortune Global 500, highly integrated, multi‑vendor ecosystems with OC‑to‑OC communications.
• Linux and/or Microsoft certifications are an asset.

US citizenship required. #LI-AN2

Proofpoint is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.