Sales Operations Representative

Sales Operations Representative

As a Sales Operations Representative at Acima, you will be a critical gatekeeper in the onboarding of new retail partners and maintaining the settings of existing retail partners. Primary responsibilities are split between onboarding and maintenance of retailers.

• Review retailer documents—including business licenses, EIN verification, retailer location photos, ownership details, and banking information—to ensure accuracy and legitimacy.
• Understand local, state, and federal business document requirements and common practice.
• Identify red flags, suspicious patterns, or potentially fraudulent activity from retailers.
• Communicate with sales representatives to request additional documentation, clarify discrepancies, or guide them through the process.
• Ensure all actions comply with Acima’s internal policies and lease‑to‑own regulatory requirements.
• Provide insights to leadership on trends in fraud attempts or documentation issues to support continuous improvement in risk controls.
• Document checkpoints for reference and quality assurance.

• Strong investigative mindset with the ability to dig into complex or unusual cases and identify root issues.
• Demonstrated ability to detect fraud, recognize red flags, and interpret patterns or inconsistencies in applications.
• Highly adaptable and comfortable working in a fast‑changing environment, adjusting quickly to new policies, tools, and workflow updates.
• Excellent communication skills, with the ability to clearly request information, explain findings, and collaborate with cross‑functional teams.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.