Senior Collections Specialist

Recovery Collections Senior Portfolio Specialist

Modality:
On‑Site — Draper, Utah

Schedule:

Full‑Time; employees work the same hours and days each week, with consistent start and end times

Compensation: $50,000 - $100,000 (base $50k + commission + bonus = OTE up to $100k+)

About the Role:

The Recovery Collections Senior Portfolio Specialist is a highly empowered role that works creatively with customers while driving Clicklease’s portfolio performance goals. This position offers the opportunity to directly influence delinquent account workflows, servicing strategies, operational processes, repossession efforts, and third‑party recovery solutions.

Interested in owning your portfolio and unlocking unlimited earning potential? Do you see collections as a profession and enjoy solving complex problems? Do you have a proven track record backed by strong performance metrics and references? If so, join our rapidly growing, fast‑paced fintech company, where your work directly influences customer outcomes and portfolio performance.

The Portfolio Operations team plays a critical role in supporting portfolio health, customer account servicing, and operational execution across the business. Team members work collaboratively across collections, asset recovery, legal support, fraud, and portfolio servicing functions to deliver strong customer and business outcomes.

• Secure recovery payments and asset returns (primarily trailers) from charged‑off accounts in an ownership‑driven environment.
• Assess account history, asset type, past and present circumstances to determine appropriate next steps, including settlement, repossession, replevin, equipment sale, vendor solution, fraud review or legal.
• Persistently engage customers and related stakeholders through phone, text, email and other creative approaches to remedy defaults.
• Maintain accurate account records, servicing documentation, and operational updates within company systems.
• Monitor portfolio activity and contribute to individual and team departmental performance targets.
• Coordinate with internal stakeholders and external partners regarding account actions, documentation, and compliance requirements.

• High school diploma or equivalent required.
• 5+ years of experience in commercial and/or consumer collections, repossession, legal, portfolio servicing, financial operations, customer account management, or related operational environments.
• Experience supporting delinquent account workflows or account resolution processes.
• Proficiency with Microsoft Office and business systems/platforms.

• Experience in small business lending or leasing, commercial assets, and portfolio management across all 50 U.S. states, as well as in consumer or financial services environments.
• Experience supporting legal collections, repossession coordination, replevins, fraud workflows, or settlement operations.

• Independently manage assigned portfolio workflows with minimal supervision.
• Consistently meet operational productivity and account resolution expectations.
• Demonstrate accuracy in account documentation, servicing updates, and escalation handling.
• Build strong working relationships across collections, repossession, legal support, and portfolio operations teams.

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with company match.
• Employer‑paid short‑term disability (STD), long‑term disability (LTD), and life insurance.
• Paid time off and company holidays.
• Paid maternity leave.
• Professional development and learning opportunities.

Benefits eligibility and details may vary based on role and employment status.

Clicklease only accepts resumes submitted in English.