Customer Service Representative

• Schedule:
  
  Monday-Friday, 8-4:30 PM EST (fully onsite)
• PR : $24/hr (exact rate)
• References : 2 managerial references needed
• Offers out :
  July 17th, 2026
• Start Date :
  August 31st. 2026

Insight Global is seeking Agents and Investigators with a strong background in Credit Card Disputes to join our client's back‑office customer disputes resolution team for a large, tech‑forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an agent, you will investigate a variety of customer scenarios and take action to resolve issues and inquiries following Mastercard rules and guidelines as well as US Regulation Z compliance.

Dispute scenarios will be fraud and non‑fraud related.

• Investigate and resolve customer card transaction disputes received by the front office team through phone, chat and automated intake channels
• Communicate accurate resolution to customers
• Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolutions responsibilities
• Act as a SME on process and procedure while recommending appropriate enhancements

• 1+ years of experience working within an operational or back‑office role at a financial institution
• Strong technical aptitude
• Excellent verbal and written communications skills and interpersonal skills

• Experience investigating and resolving credit card disputes, fraud, or chargebacks
• Knowledgeable in Regulation Z timelines and requirements under the Truth in Lending Act
• Strong knowledge of Mastercard network guidelines, chargeback procedures, and chargeback reason codes highly preferred
• Experience resolving digital wallet transactional disputes, familiarity with navigating complexities of PAN and DPAN codes
• Experience resolving fraud and non‑fraud related disputes