Chargeback Analyst
Job in
Draper, Salt Lake County, Utah, 84020, USA
Listed on 2026-07-26
Listing for:
Cephas Consultancy Services Private Limited
Full Time, Seasonal/Temporary
position Listed on 2026-07-26
Job specializations:
-
Finance & Banking
Financial Compliance, Financial Services, Banking Operations, Financial Analyst
Job Description & How to Apply Below
Chargeback Analyst
Cephas Consultancy Services Private Limited Draper, Utah, United States
About this position Job :CLI-45637-8 Job Type: Contract
JOB DESCRIPTION:
- Processing Merchant Dispute (Incoming Dispute):
Reviewing, researching, creating representment letter to processor. - Processing Issuing Chargeback (Outgoing Dispute):
Reviewing, researching, investigating, submitting disputes to processors. - Processing chargebacks recon: (Updating status of chargeback and review status).
- Communicate with customers regarding documentation requests via email and phone calls.
- Ensure Dispute milestones are met within a time frame.
- Data entries related to chargeback.
- Has at least 2 years of chargeback of payment card risk management experience.
- Has at least 2 years of customer service experience.
- Meet service level and performance requirements to deliver high quality work.
- Possesses strong data analysis and investigative reporting skills.
- Able to solve transaction or payment issues without complete process guidance.
- Communicates clearly, and effectively with customers while investigating and resolving payment exceptions.
- Has strong skills in using Excel and other software to create spreadsheets, models and reports.
- Ability to make sound judgment calls.
- Embodies BILL core values.
- Fast Learner/Tech Savvy.
- Attention to details.
- Self-Starter able to think outside of the box.
- Thrives in a fast-paced environment.
- Independent decision maker with the ability to confidently back up actions.
- Hybrid:
In onsite Monday, Tuesday, and Thursday; remote Wednesday and Friday; full Mon–Fri work week. Transitions to fully remote in September (exact date TBD), though candidates needing continued in-person training may stay hybrid longer. - Hiring manager flagged a common false positive: candidates often claim dispute experience that is actually fraud review experience — these are not equivalent, and true chargeback/dispute experience should be verified.
- Target timeline: offer out by Friday, Aug 7, 2026; ideal start date Aug 10, 2026, realistic target Aug 17, 2026.
- Interview Rounds: 2 interview rounds, both 1:1 video format — one with the hiring manager, one with a senior dispute analyst.
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