Orders Admin

About Tru Hearing

Tru Hearing is a rewarding, fun and friendly, mission-based organization that makes a real difference toward improving people’s lives. It’s not just HR saying this: employees have spoken and have voted Tru Hearing as one of Utah’s Top Workplaces 8 years in a row! Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

Tru Hearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Tru Hearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

This role exists to assure every hearing device ordered and sent to manufacturers is accurate and processed in a timely manner and resolve any delays, defects and return exceptions as needed.

• Manage the order cycle from net new to renewals, reviewing, confirming, and processing new customer orders.
• Follow up on any discrepancies within the order process.
• Monitor order status, communicating any issues and delays to customers and partners as needed.
• Work closely with manufacturer partners to approve, track, and change order details.

In addition to exhibiting the Tru Hearing Values of Delight, Align, Enjoy, Improve and Be Tru, this role requires the following competencies:

• Teamwork - Collaborates with others to accomplish standard, documented processes.
• Planning & Organizing - Plans and organizes own activities within a defined schedule or timeframe.
• Quality - Meets quality standards of the organization with appropriate support.
• Accountability - Is on-time, on-task under appropriate supervision.
• Problem Solving - Identifies and recognizes common problems or concerns.

• High school diploma or equivalent

• Data entry experience

Tru Hearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper Front Runner station and subsidizes the cost of a UTA pass with access to Front Runner, TRAX and regular bus service – employee cost is less than $2 per day.

You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Tru Hearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, m