Healthcare Outbound Call Center Representative

About Us:

At Med Watchers, we are committed to creating high-impact, data-driven, clinical solutions to ensure optimal therapeutic outcomes for the patients we serve. We partner with payors, PBMs, and healthcare organizations to deliver patient-centric, equitable, and compassionate care that not only impacts key quality measures but innovates change towards improving the overall patient experience.

Med Watchers delivers effective and creative clinical solutions to optimize medication therapy, improve patient health outcomes, and control healthcare costs. Our culturally competent team of pharmacists and supportive staff speaks 30 languages and dialects to provides high-quality, guideline-supported patient care across all U.S. time zones.

Please submit your resume to

Resumes not submitted to this email address will not be considered, and we will be unable to proceed to the next steps in the hiring process.

Please use the following format in the subject line of your email:

Example:

Jane Doe – Utah KSL

Essential Duties & Responsibilities:

• Make scripted outbound calls to patients on behalf of their health plan regarding their medication
• Receive inbound calls from patients.
• Collaborate closely with Med Watchers pharmacists to ensure patient needs are met if needed.
• Demonstrate professional communication and compassionate care in every interaction.
• Use multiple technology platforms to provide a seamless experience.
• Maintain confidentiality and uphold HIPAA standards.
• Meet and exceed daily call, quality, and performance goals in a fast-paced environment.
• Assess challenging patient situations; respond appropriately to patient needs and requests.
• Identify potential medication issues and elevate them to Med Watchers pharmacists.

Qualifications:

Preferred:

• Outbound call center experience
• Strong communication and interpersonal skills
• Basic working knowledge of MS Office Programs (Excel, Outlook, Teams).
• Responsible and reliable with a track record of good attendance.
• Ability to work independently and as part of a team.

• Uncapped Performance Incentive Program: (Top performers consistently earn $10-$15+ hourly incentive on top of the wages)
• Paid training
• Paid break time
• Medical, Dental, and Vision Coverage
• 401K + Company Matching
• Paid Time Off and Holidays
• Discount Programs
• Student Loan Repayment Assistance
• Flexible Schedule

This position is in-office. However, after a 90-day probationary period, a hybrid or remote schedule may be available depending on performance, productivity, attendance, and quality assurance.

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