Senior Pharmacy Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Working Hours: 40-hour work week Monday through Friday from 8:00 am to 6:00 pm in Pacific or Mountain standard time zones

You will enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Understand pharmacy related quality reports and identify areas for intervention and improvement (e.g. medication claim reversals, medication adherence, etc.)
• Maintain payer resources
• Educate and assist patients with payer resources relevant to medication adherence barriers (e.g. financial assistance, educational materials, measuring details, etc.)
• Coordinate with outpatient pharmacies to ensure members receive prescriptions timely and assist with prescription refill requests
• Conduct telephonic patient outreach to educate on medication adherence opportunities
• Other duties as assigned to meet departmental objectives

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• Pharmacy Technician license in good standing, in any state
• 3+ years of Pharmacy-related or quality related experience
• Beginner level of proficiency with Microsoft Office applications including Word, Excel, Teams and Outlook
• Strong customer service and communication skills
• Ability to work a 40-hour work week Monday through Friday from 8:00 am to 6:00 pm in Pacific or Mountain standard time zones

• CPhT National Certification
• Experience in managed care pharmacy (Pharmacy Benefits Manager, Medicare Advantage)
• Experience using EMR systems
• Knowledge of Medicare part D
• Ability to recognize potential drug discrepancies and barriers to adherence
• Knowledge of HIPAA
• Demonstrate accuracy, timeliness, organization and attention to detail

* All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Final date to…