Guest Services Supervisor

Utah is home to five national parks, world‑class skiing and snowboarding, hundreds of miles of hiking and biking trails, and stunning deserts, mountains, and lakes, all within easy driving distance. Outdoor adventure is part of everyday life. The Salt Lake Valley consistently ranks high for safety, clean communities, short commute times, and family‑friendly amenities. Draper offers a balance of suburban comfort and urban access, with downtown Salt Lake City just 15 minutes away.

Enjoy all four seasons without extremes—sunny summers, colorful falls, snowy winters, and mild springs, perfect for both outdoor recreation and city living. Utah’s communities are known for being engaged, supportive, and service‑oriented, making it easy for newcomers to feel at home.

Loveland Living Planet Aquarium (LLPA) is a mission‑driven institution dedicated to inspiring people to explore, discover, and learn about Earth’s diverse ecosystems. Founded in 1997, the Aquarium provides impactful educational experiences for guests of all ages and backgrounds.

Since opening its Draper, Utah facility in 2014, LLPA has welcomed more than 10 million visitors and delivered over 650,000 educational experiences to students. Home to over 4,000 animals representing 650 species, the Aquarium features immersive habitats from around the world, including coral reefs, kelp forests, the deep ocean, Antarctic waters, tropical rainforests, Asian cloud forests, and Utah’s freshwater ecosystems.

Accredited by the Association of Zoos and Aquariums (AZA) since 2019, LLPA is in an exciting phase of growth. With the opening of the Sam and Aline Skaggs Science Learning the Aquarium became the largest in the Mountain West and the fifth largest aquarium in the continental United States, offering expanded opportunities for education, research, and professional impact.

The Guest Services Supervisor provides daily leadership to the Aquarium’s front‑line Guest Services team and plays a key role in creating a welcoming, engaging, and memorable experience for every guest, including those visiting during the day or attending private events. This position leads by example in hospitality, professionalism, and proactive guest service while coaching team members to consistently deliver an exceptional guest experience.

The Supervisor oversees daily Guest Services operations, including staffing and assignments, opening and closing procedures, cash management, guest recovery, and the cleanliness, organization, and show readiness of all public‑facing and event‑related areas. Through active floor leadership, the Guest Services Supervisor ensures team members and guest spaces consistently reflect the Aquarium’s standards for safety, courtesy, show, education, and efficiency.

• Must be able to give direction and delegate responsibilities
• Ability to work in a fast paced, complex environment
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Applications
• Experience with Galaxy POS preferred

• High School Diploma or equivalent experience
• 1+ years of experience in guest service, hospitality, attractions, or similar field
• Previous supervisory or leadership experience preferred
• Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals

• Ensures show readiness throughout all guest‑facing areas, including spaces supporting public operations and private events, by routinely inspecting for cleanliness, organization, appearance, functionality, signage, supplies, and overall presentation before opening and throughout scheduled activities
• Identifies and promptly addresses conditions that detract from the…