Supervisor, Technical Support
Job Description & How to Apply Below
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What To Expect
The Corporate Auto Resolutions (CAR) Supervisor plays a critical leadership role in North America, overseeing a high-performing team responsible for resolving complex, high-touch concerns escalated through executive leadership, legal channels, social media, the Better Business Bureau, and other critical pathways. This leader will drive operational excellence, ensure team accountability, and implement process improvements that elevate both the Tesla customer experience and business efficiency.
As a Corporate Auto Resolution Supervisor, you are expected to lead with clarity, empathy, and agility in a dynamic environment. You’ll empower your team to think critically, own outcomes, prevent future escalations and deliver timely resolutions through ambiguity and sensitive situations. This role requires balancing cross-functional collaboration, compliance awareness, agent development, and strategic problem solving
What You'll Do
Own and continuously improve all aspects of team performance, including coaching, development, and accountability. As well as lead structured 1:1s, calibrations, QA reviews, and case audits to ensure accuracy, compliance, and consistent agent executionOversee high-risk and sensitive cases, including legal, regulatory, executive, and Board of Directors escalationsMonitor resolution timelines, drive queue health, and proactively identify gaps or emerging issues across case typesPartner cross-functionally with Legal, Sales, Service, Delivery, and Executive Relations to resolve systemic issues and improve end-to-end customer experienceChampion high-quality documentation, policy adherence, and strong written communication in all customer interactionsIdentify trends, drive operational improvements, and influence internal workflows and knowledge resourcesFoster an inclusive, resilient, and accountable team culture rooted in Tesla’s mission and commitment to customer advocacyWhat You'll Bring
3+ years of leadership experience in customer support, escalations, legal case handling, or technical operations. As well as proven ability to coach, develop, and hold teams accountable in high-pressure environments while modeling sound judgment and empathyStrong written communication and documentation skills with the ability to translate complex issues into clear, actionable messagingDeep understanding of Tesla’s post-delivery processes, CAR workflows, and legal/regulatory case handlingDemonstrate critical thinking, compliance awareness, and root cause analysis capabilitiesComfortable leading through ambiguity and influencing outcomes across cross-functional stakeholdersExperience resolving sensitive or escalated customer concerns in a timely and strategic mannerFlexibility to support the team across a variety of shifts, including evenings, weekends, or holidays when neededBenefits
Compensation and Benefits
Along with
competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program, Tesla Seniority level
- Seniority level
Mid-Senior level
Employment typeJob function
- Job function
Information Technology - Industries Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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