Senior Data Analyst - CXO

Overview

Innovate with purpose. At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that tackles challenges and builds cutting-edge solutions.

We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks, whether in offices in San Jose, CA, Draper, UT, or remote. BILL builds high performing teams and we seek to hire the best talent for every role. We are committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences.

We’d love to hear from you, whether in this role or another.

• Strategic Insights:
  Analyze complex datasets to identify trends in customer pain points, churn drivers, and support volume.
• Voice of the Customer (VoC):
  Lead deep-dive analyses into "Contact Reason" data to provide the Product team with evidence-based recommendations for feature improvements.
• Operational Excellence:
  Build and maintain automated dashboards (Tableau) to track KPIs like CES, First Contact Resolution (FCR), Average Handle Time (AHT), and Resolution Rate.
• Predictive Modeling:
  Develop forecasting models to predict support volume fluctuations, enabling precise staffing and resource allocation.
• Data Governance:
  Ensure the integrity and scalability of our CX data pipeline in dbt, collaborating with Data Engineering to integrate new support tools into our warehouse.

• Experience:
  
  5+ years in data analytics, with at least 2 years supporting Customer Support or Operations teams in a high-growth tech environment.
• SQL Mastery:
  Expert-level SQL skills (CTEs, window functions, query optimization).
• Technical Stack:
  Proficiency in dbt for data modeling and experience with modern BI tools (Tableau preferred).
• Domain Fluency:
  Solid understanding of customer support metrics and VoC analysis best practices.
• Communication:
  Ability to translate data-speak into clear, compelling narratives for non-technical stakeholders.

Visa Sponsorship:
This position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

The estimated base salary range for this role is in Draper, UT. This role is eligible to participate in BILL’s bonus and equity plan and a competitive benefits package including medical, dental, vision, life and disability insurance, 401(k), flexible spending & health savings accounts, paid holidays, paid time off, and other benefits. The Draper UT pay range is $107,900—$129,000 USD.

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment, with benefits and perks to ensure the experience is rewarding for both customers and employees.

• 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ observed holidays and wellness days with flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs

BILL is an Equal Opportunity Employer. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. If you need accommodations at any stage, please contact interv Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.