Technical Support Specialist

JOIN OUR DEDICATED AND GROWING TEAM

VPI is currently hiring a part-time Technical Customer Support Specialist (approximately 20 hours per week) to provide frontline customer service and technical support for our radiation detection and monitoring products. This role supports customers and products subject to U.S. regulatory requirements; therefore, candidates must meet applicable U.S. citizenship and security eligibility standards. The position is based in Draper, UT, and reports through our Business Operations department.

Pay range: $20-$22

• High school diploma or equivalent
• Must be a U.S. Citizen and eligible to obtain a U.S. Security Clearance

• Basic troubleshooting experience and strong interest in technical support
• Proficiency with MS applications (Word, Excel, Outlook; Access preferred)
• Strong phone-based customer service skills, including active listening and clear communication
• Ability to remain calm, professional, and solution-focused when assisting stressed or upset customers
• Reliable, punctual, and responsive to customer and internal requests
• Strong aptitude for learning new software applications and technical concepts
• Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively
• High attention to detail and commitment to accuracy
• Strong critical thinking and problem-solving abilities
• Adaptable and able to work effectively in a fast-paced environment with changing priorities
• Exercises sound judgment while following company policies and procedures

• Prior experience in a customer support or customer service role
• General IT knowledge or technical support experience
• Familiarity with CRM systems and customer support best practices
• Basic understanding of electrical systems or electronics is a plus

• Provide frontline customer service and technical support to both external customers and internal teams
• Respond to product, service, and technical inquiries via phone and email
• Process customer orders, returns, and related documentation accurately
• Resolve customer concerns and complaints, escalating issues as appropriate
• Create and elevate technical support tickets to Technical Support Representatives when needed
• Assist with warranty services, billing questions, and general account support
• Support logistics coordination and order fulfillment activities
• Perform additional administrative and operational tasks as assigned