Sr Manager, Policy & Trust Strategy

This job is with eBay, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
At eBay, we connect people and build communities to create economic opportunity, supporting millions of sellers and buyers in more than 190 markets around the world.  Over $73B of merchandise is sold on eBay every year and eBay continues to win awards for our actions in the areas of sustainability and responsible business.
eBay's founder, Pierre Omidyar said "You have to build trust before you begin a transaction."  This is as true today as it was when Pierre said it over 20 years ago.  eBay is the Trust handshake between our buyers and sellers.
Fast-paced, dynamic, and proactive, eBay's Trust team is dedicated to making eBay a safe and trusted platform.  For eBay, nothing is more important than trust. The vast majority of transactions on eBay go perfectly and when things go wrong our buyers and sellers can almost always make things right.  In the cases where buyers and sellers cannot work things out, the policies, operations and user experiences that the Trust team manages come into play.  

Key areas of focus of the Trust team include seller protections, the post-purchase experience, customer reviews, the eBay Money Back Guarantee, seller performance and platform communications.
We're incredibly proud of our work to establish a trusted global marketplace, but we're not complacent. Our promise to the hundreds of millions of eBay's customers is to remain steadfast in our efforts to provide the safest, most secure, and most trusted marketplace, for buyers and sellers, around the world.
As   Senior Manager, Live Commerce Protections ,  you'll help shape critical protections policies and experiences that govern transactions on eBay's innovative live commerce platform, where buyers and sellers connect, interact, and transact in real-time. Partnering closely with Risk Management, Data Science, Customer Support, and the Live Business Unit, you'll identify opportunities, launch critical policies that enable safe scaling of the eBay Live platform.

Your work will directly build trust, drive customer loyalty, and ensure safer, more satisfying buying and selling experiences that will define the next chapter of commerce t you will accomplish:
Protections Strategy Development :  Own and develop end-to-end post-purchase protections strategy to ensure buyers and sellers can transact safely and with confidence in the live commerce environment. Champion solutions tailored to the unique needs of live video-based transactions, balancing customer needs, marketplace differentiation and financial feasibility

Policy Creation & Enforcement :  Define, operationalize and enforce policies related to eBay's protection programs. Partner with Analytics/Data science, Product, Customer Service and other cross-functional partners to ensure policy precision and fairness across user segments. Develop operating rhythms to ensure consistent policy adherence and policy adaptability as Live commerce and business needs evolve

Performance Measurement :  Establish success metrics for post purchase protections performance. Measure, test, and track performance, providing regular updates and actionable insights to leadership related to protection outcomes. Leverage insights to inform forward-looking roadmap prioritization

Influence Senior and Cross…