AVP, Strategy Analytics & Performance Monitoring

Role Summary

The AVP Strategy Monitoring & Analytics is part of the Strategy Monitoring pillar of the Model Operations & Analytics (MO&A) Center of Excellence and drives executional oversight for customer decisioning strategies. The lead partners with strategy owners to design and maintain standardized monitoring frameworks, deliver timely and accurate performance reporting, and document results for governance and credit forums. This role also mentors reporting strategy monitoring analyst(s) and aligns with customer‑decisioning strategy developers and Model Risk Management (MRM) to define and monitor the key performance indicators (KPIs) and metrics used for strategy performance management.

• Design monitoring frameworks and develop metrics to track the performance of model‑based strategies and assess the impact on portfolio performance.
• Collaborate with strategy owners to define KPIs, dashboards, and real‑time reporting tools.
• Identify execution gaps or divergence from strategic targets and support business leaders in driving timely course corrections.
• Provide monitoring results for strategy changes relative to expected outcomes.
• Develop thorough and detailed documentation to support the development of model‑based strategies and ongoing performance monitoring to ensure consistency, transparency, and alignment with organizational goals.
• Execute governance for ongoing review cycles of model‑based strategies and synthesize and report for executive management, including firm leadership and the Board.
• Integrate external and macroeconomic indicators to assess strategy resiliency and forecast forward‑looking performance.
• Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.
• Partner with compliance, model risk, and operations to ensure strategic execution adheres to internal control and regulatory standards.
• Collaborate with model development teams to ensure alignment between model changes and strategy updates.
• Perform segmentation, cohort analysis, and experimentation to evaluate strategy impact.
• Work cross‑functionally with strategy leads to support their analytics of strategies and models and mentor reporting analysts to support identification of performance variances and track measurable outcomes.
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree and 3+ years of analytics experience in areas such as strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or, in lieu of a Bachelor’s Degree, a High School Diploma / GED and a minimum of 7 years of analytics experience in these areas.
• 3+ years of experience with tools such as SQL, Tableau, Python, or other analytics and visualization platforms, with experience delivering actionable insights to senior audiences.
• Proven experience executing performance monitoring frameworks, with a deep understanding of portfolio behavior, KPI management, and business impact analysis.
• Strong working knowledge of customer lifecycle strategies (acquisition, account management, collections/recovery) and the ability to interpret strategic changes through measurable outcomes.
• Demonstrated ability to translate strategic objectives into robust, data‑driven monitoring processes and support timely governance deliverables.
• Familiarity with model governance or credit risk governance and regulatory expectations.
• Strong attention to detail and the ability to synthesize complex trends into clear summaries for executive‑level reporting and dashboards.
• Experience in supporting performance variance identification, trend diagnostics, and course‑correction support for business leaders.
• Ability and flexibility to travel for business as required.
• Legal authorization to work in the U.S. is required.

• Bachelor’s degree in a quantitative, analytical, or business‑related discipline (e.g., Statistics, Economics, Finance, Data Science, Business Analytics);
  Master’s degree preferred.
• Strong verbal and written communication skills demonstrated through executive and…