NOC Engineer

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* About Us:

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* Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

** How We Work:*
* At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

** Bold
* * in how we dream and innovate

** Responsive
* * to feedback, challenges and opportunities

** Accountable
* * for results and best in class outcomes

** Visionary
* * in future focused problem-solving

** Exceptional
* * in execution and impact

** The Role*
* As an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern.

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* Work Schedule:

** 12:00PM - 11:00PM (Mountain Time), four day workweek

** Your day-to-day*
* +  Monitor internal and production systems and escalating/paging level two engineers.

+ Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.

+ Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.

+ Review and update the status of problems in trouble-ticketing system.

+ Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.

+ Participate in the transfer of information from one shift to the next.

** What you bring to the team*
* + Previous experience of working within a Network Operations Center (NOC) or Operations environment.

+ Knowledge of Linux (command line).

+ Previous experience with bash and or Python or other Linux scripting/ programming languages.

+ Previous experience with monitoring tools (Nagios preferred.) Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.) Experience troubleshooting Linux.

+ Exceptional interpersonal, communication, initiative, and leadership abilities.

+ Effective analytical, planning, organizational, and documentation skills.

+ Proven ability to multitask and prioritize while under pressure.

+ Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications.

+ LINUX and/or MS certifications are an asset

+ US citizenship required

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** Why Proofpoint?*
* At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities

** Our Culture:*
* Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to   .

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* How to Apply

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* Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set…