Associate tech support technician; Hybrid Draper, UT

Associate Tech Support Technician – Hybrid (Draper, UT)

We are hiring a highly skilled support technician to help ensure the health and availability of our systems and enable our employees across Progressive Leasing.

• Respond to phone calls, live chats, emails, and personal requests for technical support.
• Escalate issues and provide updates to stakeholders for desktop and application tickets.
• Identify, research and resolve technical problems.
• Document, track and monitor problems to ensure a timely resolution.
• Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation.
• Provide detailed diagnostics summary for next-tier level support.
• Facilitate logins, account support and various other system administration duties.

• 1 to 2 years of information system experience, including 1 year of experience working directly with PC hardware and software.
• Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk environment.
• Ability to lift, up to 40 lbs. Ability to walk, bend, stoop, balance and reach for extended periods of time.
• Ability to thrive in a fast‑paced, startup environment.

• Competitive salary
• Full health benefits (medical, dental, vision, life)
• Paid parental leave
• Company matched 401(k)
• Paid time off, paid holidays, and paid volunteer hours
• Employee Stock Purchase Program participation
• Tuition reimbursement and charitable gift matching

Progressive Leasing is dedicated to providing inclusive collaboration, innovation, and development opportunities for all employees.

Progressive Leasing welcomes and encourages diversity in the workplace and does not discriminate on the basis of any protected characteristic.